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indienzine

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Privacy Policy

Privacy Policy

INDIENZINE (hereinafter the “Company” or “INDIENZINE”) endeavors to protect the personal information of customers and the Company strictly complies with the regulations related to the protection of personal information pursuant to the relevant Acts that should be complied by the Information and Communications Service Provider, including [Acts related to Information and Communication Network Promotion and Information Protection], [Protection of Communications Privacy Act], [Telecommunications Business Act] and others.

The Company shall inform the customers of the Company’s privacy policy guideline so that customers would be able to know how the personal information provided by the customer is used, how it is protected and how it is managed, and the Company shall obtain an approval for this.

The Company has taken the measures to disclose the Privacy Policy Guideline on the first screen of the homepage so that customers would be able to view it at all times conveniently.

Article 1 General Provisions

  • INDIENZINE collects compulsory items necessary for providing services under the agreement of the customers. Personal information refers to information related to individuals and the information which is included in the relevant information that is able to identify the individual concerned.
  • The Company is taking measures to protect the user’s personal information by complying with your agreement to this Privacy Statement, our Terms, and other INDIENZINE rules, policies, notices, agreements and guidelines as may be made available to you from time to time.
  • This Privacy Policy Guideline is subject to changes due to amendments and Guidelines and the Company’s internal guideline. In such a case, the Company shall notify the reason for changes and its contents through notices in the game or relevant webpages and others.

Article 2 Personal Information Items collected and Collection Method

  • Whereas the customer uses the games (as that term is defined in Article 13 below) of the Company, the Company collects personal information such as those stated below to provide smooth services and for data statistics and others.
  1. Personal Information Items collected

We may collect information about you and your use of the Services in a number of ways:

When Provided Directly from You. As mentioned above, we collect information about you directly from you in certain circumstances, including when you register for an account, you submit gameplay preferences, or you communicate directly with us through e-mail, web submission or other communication channel.

When You Communicate with or Share with Other Users. You may also participate in certain activities on our Services that give you the opportunity to voluntarily communicate or share information with other INDIENZINE users, such as posting messages on a message board, in-game situations, posting public comments to user profiles or games, sending private messages, sending invitations, and posting photos. We may occasionally monitor, record, store and process these communications and interactions in order to protect your safety or the safety of other users, to assist with regulatory or law enforcement efforts, or to protect and defend INDIENZINE’ rights and property.

To Ensure Compliance with the Terms. In order to maintain the integrity of the Service and to ensure compliance with the Terms, we reserve the right to use automated tools to scan and obtain information from your computer, software, and parts or portions thereof, including, but not limited to, your computer's random access memory, video card, central processing unit, hard drive(s) and any other storage devices in order to assist our efforts in policing users who may implement programs and/or scripts used to develop and/or use "hacks" and/or "cheats" to gain advantage over other users. Such programs or scripts include, but are not limited to, packet editors, cheat engines and WinSocket providers. In addition to such programs or scripts, we may record gameplay, chat posts or other interactions you have with the Service as part of our provision of the Service or if we suspect that you are violating the Terms. Such recordings will be used to determine if you have in fact violated the Terms. The right to monitor and record your interactions with the Service to ensure compliance with the Terms is in addition to the other rights to monitor and record as provided for in this Statement.

Through Cookies and Similar Technological Means. When you use our Services, INDIENZINE may collect information about your use and interaction with those Services. The bulk of this information is collected and stored through the use of technological means like cookies, log files, and analytical measurements and tools.

• Cookies are small files containing limited amounts of information that are automatically generated by a website, game, or other interactive service and are stored on your hard drive or device. Cookies are not stored in our Games. Cookies may help you navigate the Services as easily as possible, may allow you to customize your user experience, or provide other means of enhancing our Services. We collect information using cookies in order to analyze the usage of our Games, for authentication purposes, and to improve and personalize the Services we provide to you. Cookies may be delivered to your device as part of your access to and use of our Games. You may have the option to reject cookies, depending on a variety of factors such as your device and device preferences, though you should be aware that rejecting cookies may impair certain functionalities offered from within the Service, such as allowing you to complete a purchase. You may occasionally get cookies from our advertisers or other third parties with links on the Site. We do not control these cookies. The use of advertising cookies sent by third party ad servers is a common practice for online service providers. For more information on how to do manage cookies on your device, please refer to the documentation accompanying your web browser software.

• Log files are small files that typically contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider. In general, we use log files to deliver the content within the Services to you, to monitor traffic on Service, to troubleshoot technical problems and authenticate users' entitlements to our products. In the event of user abuse of our Services, however, we may block certain IP addresses or game system IDs provided by our licensed hardware manufacturers. If available, IP addresses and game system IDs may be used in order to enforce our Terms of Service.

• Analytic metrics tools, whether created by INDIENZINE or by third parties, may be employed to collect information when you use our Services. These tools may use cookies, log files, or other means such as web beacons and tracking pixels to collect and analyze certain types of information, including general geographic location, browser type, browser language, information passed from your browser (if any), referring and exit pages, URLs, platform type, click information, information about your device, peripheral hardware, Service-related software installed on your machine and/or device, domain names and types, landing pages, Service-related pages viewed and the order of those pages, advertising conversion rates, the date and amount of time spent on particular pages, other Internet and Service usage information, game state and the date and time of activity on our Services, information about how a particular Game is used, including game metrics and statistics, feature usage and purchase history, as well as unique hardware identifiers such as MAC Address and other similar information.

We may use some or all of the following types of cookies (and similar technologies)

Cookie Function: Cookie Purpose:

Analytics and Research

  • We may use analytics- and research-oriented cookies to collect information about how visitors use our Services. We may use the information to compile reports and to help make improvements to the Services. Analytics- and research-oriented cookies collect information in an anonymous form, including the number of users of our Services, where users have come from, why types of computer systems they use, etc.

Authentication

  • These cookies help us to identify our users so that when you’re logged in, you can enjoy INDIENZINE’ Services and their features to the fullest extent.

Service Features and Performance

  • We may use feature-tracking cookies to collect information about how our Services are performing. We may use the information to compile reports and to help make improvements to the Services.

Security and Service Integrity

  • We may use security-based cookies to heighten the security offerings of our Services. We may use information obtained from security and service integrity cookies to, among other things, enforce our Terms of Service and to protect the safety of our users.

You may block these cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Sites or play our Games.

Generally, information collected through these technological means will not be Personal Information, though it is possible that in some circumstances Personal Information may be collected through such technological means. For example, a functionality may be offered to you to “remember” your account name, and will “remember” the account name through the use of cookies. Such offerings will be employed by INDIENZINE to collect and utilize your Personal Information only with your express consent. However, certain third party tools may allow the companies offering those tools to collect information on our Services for their own purposes. In the event that you authorize such third parties to collect information about you for their own purposes, any information you share with that third party – Personal Information or otherwise – is not subject to this Privacy Statement and is not under the control of INDIENZINE.

Article 3 Collection of Personal Information and Purpose of Usage

  • The Company shall use and utilize the personal information collected within the notified scope for the following purposes and in principle, shall not exceed the said scope without written agreement of the user and shall not disclose the personal information externally. (However, in case the user has agreed to the disclosure of personal information in advance or in case it is in accordance with the regulations of the Acts or in case there is a request from the investigation institute in accordance with the procedures and methods stipulated by the Acts for the purpose of investigation, it shall be disclosed externally.)

1. Execution of agreement related to providing services and settlement of payment following the providing of services

- Provide contents, provide certain customized services, official purchase verification, user verification, payment

2. Member management

-  User verification following the usage of services, individual identification, prevent illegal use by delinquent users and prevention of unauthorized use, preservation of records for settling disputes, handling of complaints such as handling dissatisfaction, notice delivery, verification of future legal representative

3. Utilization for marketing, advertisement and statistics

- Development of new services, providing service according to the statistical characteristics and publication of advertisements, verification of service effectiveness, providing event and promotional information and providing participation opportunities, analyze the connection frequency, statistics on the service usage of the users

- User can request the Company to cancel the subscription for the event or advertisement information sent by email or SMS.

4. Collection of personal information of legal representative and the purpose of usage

- Because our Sites are not directed to children under the age of 13, INDIENZINE does not provide memberships to persons under age 13. If you are under the age of 13, you may not create an account on the Site, you may not sign up for any subscription service or buy anything through our online store, and you are not eligible to enter any of our sweepstakes or promotions.

Except as may be required by law, INDIENZINE will not knowingly collect, maintain, or disclose any personal information from children under the age of 13.

  • The Company shall not collect sensitive information (race and nationality, philosophy and principles, native place and place of birth, political inclination and criminal records, health status and sexual life etc.) which may cause violation of the fundamental rights.

 

Article 4 Sharing and providing personal information collected

  • The Company shall not use the personal information of users beyond the scope notified in [Collection of Personal Information and Purpose of Usage] or provide it to a third party such as others or other corporate/institutes etc. in any case whatsoever unless there is an agreement from the user or a request from the national institutes, investigation institute with justified authority in accordance with the regulations of the Acts.
  • In case the personal information of the user is provided to a third party, agreement shall be obtained in advance after individual notification through electronic mail, telephone and others on the person receiving the personal information, the usage purpose of the personal information of the person receiving the personal information, items of personal information being provided, possession of personal information of the person receiving the personal information and the usage period. However, personal information can be provided without the agreement of the customers in the following cases:

1. In case it is necessary for settling payment following the provision of service

2. In case it is provided in a form whereby it is not possible to identify the individual for creating statistics, academic research or market research

3. In case there is a special regulation in the Acts

4. In case it is in accordance with the regulations of Acts related to the Telecommunications Basic Act, Telecommunications Business Act and others or in case there is a request from the investigation institute in accordance with the procedures and methods stipulated by the Acts

5. In case it is necessary for sending event products which the user has applied for agreed to the utilization of personal information or post/parcel services or e-mail, SMS, MMS, Messenger and others

  • In the following cases, the Company can provide the personal information to a third party under the customer’s agreement.

1. Customer’s name, telephone number, payment information and others can be provided to the payment company for the services that the user has used such as the contents provider, open market, telecommunication companies, credit card companies and others for settling payments of using paid contents and others.

2. The personal information of customers who have participated in various events can be provided to the host of the relevant event.

Article 5 Commission of personal information

The Company directly manages member’s personal information in order to protect member’s valuable personal information. However, when member’s personal information needs to be shared with another specialized organization to provide specialized services to members, the Company can commission a specialized organization to handle member’s personal information after the same process as for providing member’s personal information to a third party.

Article 6 Possession of personal information and usage period

  • The Company, in principle, shall destroy the relevant information without delay after it has collected the personal information and achieved the purpose of usage. However, in case personal information such as address has been provided upon signing up for the event, the relevant personal information shall be held for six months from the completion time of the relevant event for sending of event products and customer handling on the user who has signed up for the event.
  • In case there is a need to preserve the information in accordance to the regulations of the relevant Acts, the Company shall store the personal information for a certain period of time as below set forth in the relevant Acts.

1. Preservation item

- The Company shall preserve all the contents of Article 2 Clause 1 Item 1.

2. Reason for possession of information in accordance to the relevant Acts

In case there is a need to keep the information in accordance with the regulations of the relevant Acts according to the law related to consumer production such as the Commercial Law and E-Commerce and others, the Company shall keep the user information for the period set forth by the relevant Acts. In such a case, the Company shall only use the stored information for the purpose of storage and the preserving period shall be as below.

- Records related to agreements or subscription withdrawal and others: 5 years
  Reason for preservation: Laws related to the consumer production of E-Commerce transaction and others - - Records related to payment: 5 years
  Reason for preservation: Laws related to the consumer production of E-Commerce transaction and others
- Records related to consumer dissatisfaction or handling disputes : 3 years
  Reason for preservation: Laws related to the consumer production of E-Commerce transaction and others

- Records related to user verification: 6 months

  Reason for preservation: Laws related to Information and Communication Network Promotion and Information Protection

- Records related to visits: 3 months
  Reason for preservation: Protection of Communications Secrets Act

 

Article 7 Destruction Procedure and Method of Personal Information

  • In case the possession period of the person information which has been notified to and agreed by the user exceeds or in case the purpose of collectionㆍusage has been achieved, the Company shall destroy the information without delay. The destruction procedure and method is as stated below.

1. Destruction procedure

- Once the purpose of collection ㆍusage is achieved, the personal information provided by the user shall be destroyed with a method that makes it irrecoverable after storage for a certain period of time according to the reason of information protection in accordance to the internal guideline and other relevant Acts.

- The said personal information shall not be used for purposes other than in accordance with the Acts.

2. Destruction method

- Personal information stored in electronic file format shall be deleted by using technical methods that cannot be reproduced.

- Personal information printed on paper shall be destroyed by using a pulverizer or by incineration.

 

Article 8 Rights of user and legal representative and its exercising method

  • The user can withdraw the agreement on the collection of personal information by notifying the person in charge of personal information management via documents, telephone, electronic mail and others. In such a case, after checking the verification of the user, necessary measures such as destroying the personal information concerned and others shall be taken other than cases stipulated differently in the Acts. However, in case the personal information is destroyed, the information that has been created and accumulated as the user used the services of the Company can be destroyed together.
  • In case the representative of the user visits and requests for the viewing or rectification, the Company shall check and verify the authenticity of the representative and can request for a proof of evidence that show the proxy relationship.
  • In case the Company has a justifiable reason to reject the viewing of all or part of the personal information concerned or the request for rectification, it shall be notified to the user without delay and its reasons must be explained.
  • The legal representative of children below the age of 14 can exercise the right stipulated in this article with regard to the person information on the children below the age of 14.

 

Article 9 Items related to the installation/operation and rejection of personal information automatic collection device

  • The Company can install, apply the device that automatically collects the personal information such as “cookies” and others that frequently stores and discovers the information of customers. Cookies refer to an extremely small text file that is sent to the customer’s browser by the server which is used in the operation of the Company’s site and it is stored in the customer’s computer hard disk. The Company uses cookies and others for the following purposes.
  • The usage purpose such as cookies is for target marketing and providing customized service through the analysis of connection frequency or visit times of members and non-members, analyzing and tracking the customer’s preference and interest fields, analyzing the degree of participation in various events and visit frequencies and others.
  • The customers have a right of option on the installation of cookies. Therefore, by setting the options in the customer’s web browser, customers are able to enable all cookies or set a verification stage every time a cookie is installed or reject the storage of all cookies.
  • As a method of rejecting the cooking setting, select the option in the web browser used by the customer to allow all cookies, set a verification stage every time a cookie is installed or reject the storage of all cookies.

Article 10 TechnicalㆍManagerial Protection Measures for Privacy Protection

The Company seeks for technicalㆍmanagerial measures as stated below to prevent lossㆍtheftㆍspillㆍfalsificationㆍdamage of personal information in handling the personal information of users.

  • Encryption of password

- The password of customer’s ID is encrypted, stored and managed and only the customer is able to know the password. The verification and change of personal information can only be executed by the customer who knows the password.

  • Measures on hacking and others

-The best efforts are being put in to prevent leaks or damages of the customer’s personal information caused by hacking or computer virus and others.

- In preparation for damage of personal information, data is frequently being backed up and by using the latest vaccine program, leaks or damage of the customer’s personal information or data is being prevented and through encrypted communication and others, the personal information can be sent safely in the network.

- In preparation for illegal external intrusion, an intrusion prevention system is used to control unauthorized access from outside and efforts are being made to secure all technical devices to secure the security in terms of other system aspects.

  • Minimizing the handling employees and training

- The employee handling the Company’s personal information-related works are restricted to the person in charge and by assigning a separate password, it is regularly renewed. Through frequent training on the person in charge, the compliance of privacy policy guideline is emphasized all the time.

  • Operation of Personal Information Protection Organization

- The Company is making the efforts to immediately correct and straighten out problems once they are discovered by checking the execution items of the privacy policy guidelines and the compliance of the person in charge through internal Personal Information Protection Organization and others.

- However, with regard to problems caused by the user’s negligence or leakage of personal information such as ID, password due to Internet issues, the Company shall not be liable in any way.

Article 11 Contact details of the Personal information Manager and Person in Charge

In order to protect the personal information of members and the dissatisfaction related to person information, the Company appoints a person in charge of personal information management. In case of inquiries related to the personal information, please contact the person in charge of personal information management. The inquired items shall be attended to promptly and sincerely.

 

[Personal Information Manager]                

Department and Position:

Name: Jungsoo Kim, representative

E-mail: [email protected]

Fax: +82 1041361360

 

[Person in Charge of Personal Information Management]

Department and Position:

Name: Jungsoo Kim, representative

E-mail:  [email protected]

Fax: +82 1041361360

The user can report the complaints related to all personal information protection arising from using the Company’s services to the personal information manager or the person in charge of personal information management or can seek assistance through the Company’s customer service center.

The Company shall provide prompt and sufficient answers with regard to the issues reported by the member.


Article 12 Notification obligations following the amendment of policies

In case there is any addition, deletion, or amendments of the privacy policy due to the change of Acts policy or security technology, the Company shall notify members and announce the reason of changes and changed contents immediately via the official page (SNS).

Article 13 Definitions

“Game(s)” means the interactive software entertainment products and services made available to end users by INDIENZINE.

“Include,” “Includes,” and “Including,” whether capitalized or not, means including without limitation.

“INDIENZINE” means INDIENZINE

“Post” means to upload, post, create, make available, send, share, communicate or transmit.

“Service” or “Services” means the functionalities, gameplay, technologies, and other aspects of our Site, our Games, and all Site- and Game-related products and services.

“Site” or “Website” means www.dragonnest.com and other such URLs as may be controlled by INDIENZINE.

“Terms” mean the terms and conditions applicable to the Services, made available to you through the Services and at www.dragonnest.com. The definition of Terms includes this Privacy Statement, the End User License Agreement applicable to our Services, the INDIENZINE Terms of Service, and any other agreement or policy that is posted to our Site or incorporated into our Services.

Supplementary Provisions

This Privacy Policy Guideline shall come into effect from September 30th, 2019.